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CLUB RULES

  1. INTRODUCTION AND DEFINITIONS In these Rules “the Company” means Bluestone Fitness Limited which provides the Club and its facilities for the benefit of the Members; “the Club” means “Bluestone Fitness”; “Member” means a Club Member; “Rules” mean the terms and conditions of membership set out below. It is a condition of membership that Members agree to pay the fees referred to in Rule (2.) and agree to be bound by these Rules. These Rules may be revoked, altered or added to from time to time by the Company, without prior notification to Members. Any such variations will be updated on the Club Rules on our website. The Company has created these Rules for the mutual enjoyment of the Members and their guests. The enforcement of these Rules is for the good of all Members. No Member or guest will be judged on the basis of their race, gender, marital/civil partnership status, age, disability, religion or belief, colour, national origin or sexual orientation.

  2. MEMBERSHIP AND FEE

    1. Members must be at least 16 years of age.

    2. Membership payments are payable monthly in advance. Members may prepay for annual 12 month membership – the full amount to be paid prior to membership start date. Monthly subscription runs from the date you sign up. Payment of monthly membership can only be made by Direct Debit from a UK bank account.

    3. Members must keep the Club informed of their up to date contact details.

    4. All communications shall be presumed to have been received within 5 days of the postmarked date, or ‘sent’ date if via email.

    5. All membership fees are reviewed annually usually on the 1st January, members will be notified of any changes by email or by post giving one full calendar months’ notice.

    6. The Company reserves the right to refuse a membership application from any applicant for any reason.

    7. A photo must be taken at the time of joining or before the first entry to the club. Entry will not be permitted without a photo of the member in question.

    8. Membership is non-transferable and non-refundable, unless there is written agreement to the contrary.

    9. If any monthly fees or charges incurred are not paid when they fall due, the company reserves the right to temporarily refuse the member access to the club until such time as full payment has been made. If any monthly fees or charges incurred are not paid within 30 days after they are due, the club shall have the right to demand payment in full. If such amounts are not paid within 15 days after such demand, membership shall be terminated and the club may pursue any rights it may have to recover the unpaid amount. The Club reserves the right to refer any missed payments to a debt collection agency and will charge you a fee, in respect of failed subscription payments and/or collection letters sent to you in respect of unpaid amounts.

    10. Upon termination of membership, no refund of the admin fee, monthly fees or other fees shall be issued.

    11. To re-join the Club after a termination of membership, any unpaid subscriptions must be cleared, a new membership agreement completed and the prevailing admin fee may be charged.

  3. MEMBERSHIP APP

    1. Our Bluestone Fitness app must be downloaded by all Members on the provision of ID and must be used to register your entry into the Club.

    2. Logins are non-transferable and must not be lent to, or used by, another person other than the Member. If any person other than Member the account belongs to uses the Login, that Member’s membership may be terminated and no refunds of the subscription will be given.

  4. GUEST ENTRY

    1. Members may bring guests to the Club on payment of the prevailing guest fee or through use of a valid guest credit (please note; guest credits run from Jan 1st - Dec 31st). 

    2. Members (over the age of 18) may bring guests to the Club upon payment of: (a) the guest fee, as set out in the  Club price list current at the time of the guest’s visit charged by the Club; and (b) completion of a Pre-Activity Questionnaire by the guest. 

    3. Members must accompany their guest at all times, and the Member who brings the guest remains responsible for their guest’s conduct whilst they are in the Club. The Member may not leave the Club prior to their guest’s departure.

    4. A Member who has “frozen” his/her Membership will not be allowed access to the Club (including as a guest).

    5. A guest may use the Club a maximum of 5 times in a consecutive 12 month period. After 5 such visits as a guest, they must become a Member in order to continue using the Club.

    6. Members may bring a maximum of 3 guests per visit, unless arrangements have been made in advance.

    7. All guests must be a minimum of 16 years of age.

    8. Members are responsible for ensuring that their guests are aware of, and adhere to, the Club Rules.

    9. The Company reserves the right to refuse admission to any guest without explanation.

  1. USE OF FACILITIES AND SERVICES

    1. Club opening hours are fixed by the Company and are subject to change without prior notice.

    2. The Company may at any time close the Club’s premises or any part thereof, without notice, in order to; execute repairs, alterations, accommodate external events, re-decorations or otherwise, to facilitate Club programmes or on certain holidays.

    3. You must complete a Pre-Activity Questionnaire before using any fitness facilities. 

    4. You must bring a towel when using the gymnasium.

    5. Gymnasium equipment must not be used for longer than 15 minutes during busy periods.

    6. You are asked to wipe down gymnasium equipment after use.

    7. Only members of staff or a nominated 3rd party may provide personal training services within the Club.

    8. Members are requested to arrive at the club for appointments and studio classes 10mins before the official start time. An instructor may refuse entry if a Member arrives later than the start time, or may ask any Member to leave a class if they feel theirs, or another’s, safety or enjoyment is in jeopardy.

    9. The Company reserves the right to refuse entry to the Club’s premises at its absolute discretion. Please see our Booking Rules for more information.

    10. It is the Member’s or guest’s responsibility to ensure that they are capable of undergoing any activity within the Club. All activities and treatments are pursued at the Member’s own risk.

    11. Whilst every effort has been made to ensure the accuracy of the class programme, the management reserves the right to cancel or re-schedule classes after publication and at short notice. The programme may be amended during public holidays.

    12. Use of fitness areas and other Club facilities is at the Member’s or guest’s own risk and under their own medical advice.

    13. Proper attire, as determined by the Company, must be worn in the Club – this includes not going topless in the fitness areas or studios. Members are requested to wear at all times appropriate clean footwear in the fitness areas. Footwear must be worn at all times.

    14. Members are requested to shower before entering the sauna. Shaving or exfoliating within the sauna is not allowed.

    15. Pets are not allowed in the Club.

    16. Smoking or Vaping is not permitted anywhere in the Club.

    17. Only food purchased from the club should be consumed within the club.

    18. No alcoholic beverages or drugs of any kind may be brought into the Club. Violation of this rule will result in immediate expulsion from the Club and may result in termination of membership.

    19. Members or guests shall not use the Club’s facilities whilst under the influence of alcohol or drugs. In the event they do so, this is entirely at their own risk.

    20. Mobiles may be used for phone calls in all areas of the club excluding wet areas, if done discreetly and in a non-disruptive manner. Members may only take photos or film using mobiles phones on the gym floor, whereby a tripod is not being used, and it is done discreetly with no other members in shot. The use of professional photography or videography equipment is prohibited. Members are able to utilise any studio space which is not in use for filming. Photography and filming is prohibited in all changing rooms and wet areas.

    21. We reserve the right to use any individual or group photographs or movie shots of you for press or promotional purposes. 

    22. We reserve the right to show potential Members and other individuals the facilities of the Club on a trial basis.

    23. In the interest of safety, no glass container may be taken into any fitness areas or changing areas.

    24. Be considerate of others; loud or abusive language will not be tolerated

    25. Member appointments for personal training and sauna that have been booked require 24 hours’ notice when cancelling. If a Member fails to attend an appointment without providing such notice, the Club reserves the right to charge the full cost of the appointment. Please see our BOOKING RULES for more information.

    26. Members are required to leave workout areas clean and tidy. As a courtesy to other Members and for health and safety reasons, equipment needs to be replaced in the storage areas/racks provided and equipment must be wiped down after use.

    27. Any unused Personal Training sessions or club credit, cannot be refunded.

  1. LOCKERS

    1. Lockers may be available for use by Members and their guests whilst they are on the Club’s premises, subject to availability.

    2. Members must ensure that the contents of the daily lockers are removed at the end of their visit. Only Members who have paid to hire a permanent locker may have personal items left in their lockers overnight.

    3. Permanent lockers remain the property of the club and under no circumstances can be shared with another member. The club reserves the right to open lockers without the member’s permission or the member being present.

    4. All bags must be kept in lockers and should not be taken into the fitness areas.

    5. The Company reserves the right to remove the contents from any ‘non-permanent’ locker, which has not been emptied after the visit.

    6. Property cleared from lockers, or left on the premises, shall be held for between 10 – 31 days, dependant on storage available onsite.  Unclaimed items are donated to charity.

  1. LIABILITY

    1. Neither the Club nor the Company will accept liability for any damage or loss to a Member’s or guest’s personal property brought into the Club’s premises.

    2. All activities and treatments are taken at the Member’s or guest’s own risk.

    3. Neither the Club, the Company nor their servants and agents shall be liable for personal injury sustained by Members or their guests whilst on the Club’s premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Company or the Club or any servants or agents.

    4. Members or guests who suffer an accident or injury on the Club premises must report the accident or injury and the circumstances in which it occurred to the Duty Manager immediately following the accident or injury.

  1. MEMBER’S HEALTH AND SAFETY WARRANTY

    1. Members and guests must warrant and represent that they are in good physical condition and capable of engaging in exercise and notify a member of the fitness team immediately in order that Member/guest notes and their programme can be updated or medical clearance obtained. If through injury or other reason, such as pregnancy, this is not the case, they must consult a doctor before engaging in exercise and that he/she knows of no medical or other reason why he/she is not able to engage in active or passive exercise and that such exercise would not be detrimental to his/her health, safety, comfort or physical condition.

    2. The Member shall not use any Club facilities whilst suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other Members.

    3. We recommend that before using the club you familiarise yourself with the fire exits and emergency routes in case of evacuation. Please note that employees are NOT required to “seek & search” the building. Therefore it is the responsibility of each individual to follow the relevant instructions. Please note lifts will not be operational during an emergency evacuation.

  1. DATA PROTECTION

    1. Your data privacy and security are important to us. Please refer to our Privacy Notice which explains how we collect, store and handle your personal data.

  1. CANCELLATION OF MEMBERSHIP

    1. Monthly membership cancellations must be received in writing by the 1st of each & every month, however cannot be submitted in the same month as joining. A full calendar month’s payment is required which means a minimum of one month and a maximum of 2 months final payment will be necessary depending on the date the cancellation form is received. For example, if a cancellation form is received on the 1st May, only May will be due, however if received on 2nd May both May and June will be due.

    2. Requests for cancellation must be made on a cancellation form available at reception or can be emailed to you. You will receive an email confirmation within 2 working days – until you receive this email the cancellation will not be valid.

    3. Membership cannot be amended whilst in the notice period. Verbal instructions to amend or cancel a membership cannot be accepted, all requests must be in writing.

    4. Memberships can only be cancelled if subscription collection is active.

    5. All member benefits that are in place at point of termination will be removed from the account and are non-redeemable. Monthly fees and/or prepaid fees are not refundable.

    6. The Company shall have the right to suspend or withdraw Club privileges or membership from any Member who, in their opinion, has abused privileges or conducted himself or herself in a manner deemed detrimental to the Club staff or its Members. Such expulsion or suspension shall become effective immediately and no reimbursement will be issued to such Member of the pro-rated portion of their unused monthly fees. There will be no refund of the joining fee.

    7. The Manager or a designee shall have complete charge of the Club whilst on duty. Members may be suspended or expelled from the Club immediately if they display conduct which is, or is likely to be in the sole opinion of the Company, injurious to the character of the Club or the interests of the Members and staff, or if they commit a serious or repeated breach of these Rules, in particular where amounts owing to the Company are unpaid.

    8. An expelled Member forfeits all the privileges of the membership and all rights against the Company. An expelled Member will not be entitled to any refund of their joining fee or subscription and must pay all amounts owed to the Company forthwith.

  1. FREEZING MEMBERSHIP

    1. Request for freezing shall be at the sole discretion of the Club.

    2. A minimum of seven days’ notice must be given to freeze your membership, freezes will not be accepted in retrospect.

    3. You cannot freeze in your first month of membership.

    4. There is a monthly fee of £5 to freeze your membership.

    5. Payment will automatically be debited using your preferred monthly payment method instead of your regular subscription, annual members will need to pay in advance by card.

    6. Members can freeze their membership twice per calendar year, minimum one month, maximum six.

    7. Members on maternity leave may freeze their membership FOC for a maximum of 12 months.

    8. The minimum freeze period is one month, however you can unfreeze your membership early, minimum freeze period three weeks, by emailing info@bluestonefitness.co.uk. If you unfreeze early, the freeze fee will still be due for the month you have unfrozen in.

    9. Extension or amendments to your freeze must be made in writing via email and count as an additional freeze request.

    10. Freezes can only be processed when a resume date is given.

    11. If your membership is frozen, you may not access the club by using a guest pass, you can unfreeze your membership early, or pay the freeze visit fee which is currently £10.

    12. Your membership needs to be live if you wish to serve notice to cancel your membership.

12. CAR PARKING

1. Our car park may only be used by Members, guests, and visitors while they are on Club premises. You may not leave your car in our car parks at any other time (for example, you may not leave it there following a Club visit while you go shopping elsewhere).

2. No unauthorised parking is permitted on Club premises. Where car parking spaces are designated for use by Members, cars must be parked properly in such spaces or they will be clamped and a fee may be charged (where applicable) for removal of the clamp.

13.CCTV

    1. Closed circuit cameras operate throughout the Club (except in the changing areas). 

    2. Any unlawful activity within the Club may be reviewed for possible legal action

14.GENERAL

    1. The Company may assign the benefit of the Membership Agreement to a third party at any time without notice to the Member. A person who is not party to the Membership Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Membership Agreement.

    2. The Company may communicate with the Members via electronic mail (“email”) and/or by SMS as set out in our Privacy Notice.

    3. Members are required to leave the fitness floors 20 minutes before closing times if they wish to take a shower. Once a year our clubs may have to close over a weekend for general maintenance.

    1. 15.STANDARD COMPLAINTS PROCEDURE

      1. Members are encouraged to give feedback, they can either do this by emailing the membership team on info@bluestonefitness.co.uk who will ensure it makes its way to the right person in order to respond.

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